Knowledge Base (Solutions) Development

Publicize Case Findings as Solutions

  

 

 

Why not get a better ROI on from your Customer Support efforts? Your cases present customer problems. Case resolution means that a solution has been discovered and implemented with success.

However, most solutions remain unknown to other customers and partners. WHY KEEP THEM SECRET?

Share this information with customers and partners by improving your knowledge base. For example, if you are using Salesforce.com for case management, Leer Technical Communications can:

  • Mine case information and comments from your CS Engineers and write a complete solution that covers description, applicable software/hardware, requirements, and procedure
  • Format all solutions so they are easy to read
  • Publish solutions so they are accessible from your Customer and Partner portals
  • Provide "Internal Only" solutions and tech notes to your internal personnel for installations and troubleshooting

Contact us today to discuss your knowledge base needs at jleer@leertech.net.

 

 

 

 

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