Recent Projects

Concord Group Insurance
(brokerage for auto and property/casualty insurance)

Wrote technical references and operator guides for large web-based .NET/SQL Server integration project with 3rd-party products and backend proprietary services. References covered portal, source subsystems (e.g., Policy Administration, Billing, Bill Payment, e-Documents, DataWarehouse, Claims), and base system integration utilizing BizTalk orchestrations for asynchronous communications and message queuing for source-target transactions. Tools used: Word, Snag-IT, Visual Studio, SQL Server Enterprise Manager, VSS, XMLSPY, Visio.

(global leader in information storage systems, software, networks and services)

Wrote course design documents, user and train-the-trainer manuals, and e-learning modules to support CRM system. Tools used: Powerpoint, Word, ViewletBuilder, SnagIt, FireFly.

(publisher in NYC)

Researched and wrote a manuscript for A+ Software Certification Series college textbook, covering Windows 9x, 2000, XP. Linux, and UNIX, to accompany additional elearning materials. Tools used: Word

Fallon Clinic
(leading healthcare company in Central Massachusetts)

Researched and wrote policies to to comply with HIPAA Privacy and Security regulations. Tools used: Word

Houghton Mifflin
(leading publisher of university textbooks)

Wrote online Help system for web-based course management system. Tools used: RoboHelp

SAN Valley, Inc.
(developer of storage area network systems using Fiber Channel-to-Gigabit Ethernet technology)

Rewrote Installation Guide (admin), and Configuration and Operations Guide (technical) covering Command Language Interface for the Java-based network management system (admin), CLI Reference Guide (marketing), and Quick Start Guide (marketing). Tools used: Framemaker