Wrote technical references and operator guides for large web-based .NET/SQL Server integration project with 3rd-party products and backend proprietary services. References covered portal, source subsystems (e.g., Policy Administration, Billing, Bill Payment, e-Documents, DataWarehouse, Claims), and base system integration utilizing BizTalk orchestrations for asynchronous communications and message queuing for source-target transactions. Tools used: Word, Snag-IT, Visual Studio, SQL Server Enterprise Manager, VSS, XMLSPY, Visio.
Wrote course design documents, user and train-the-trainer manuals, and e-learning modules to support CRM system. Tools used: Powerpoint, Word, ViewletBuilder, SnagIt, FireFly.
Researched and wrote a manuscript for A+ Software Certification Series college textbook, covering Windows 9x, 2000, XP. Linux, and UNIX, to accompany additional elearning materials. Tools used: Word
Researched and wrote policies to to comply with HIPAA Privacy and Security regulations. Tools used: Word
Wrote online Help system for web-based course management system. Tools used: RoboHelp
Rewrote Installation Guide (admin), and Configuration and Operations Guide (technical) covering Command Language Interface for the Java-based network management system (admin), CLI Reference Guide (marketing), and Quick Start Guide (marketing). Tools used: Framemaker